Join Our Team at CenClear!

Position: Mental Health and SUD Navigator
Location: Roaring Spring, PA
Employment Type: Full-time/Hourly/Non-exempt

Pay: $18.38 per hour

About CenClear
At CenClear, our mission is to improve lives through high-quality early childhood and behavioral health services for all ages. Serving over sixteen counties in Pennsylvania, we are committed to fostering growth and wellbeing in individuals, families, and communities. We take pride in being a trusted provider and a top employer, recognized for our commitment to excellence, innovation, and compassionate care.

Why Work at CenClear?

Our core values guide everything we do:

• Teamwork: We believe in unity, collaboration, and the power of working together.
• Change & Innovation: We embrace new ideas to drive continuous improvement.
• Respect & Compassion: Every person is treated with dignity in a safe, caring environment.
• Integrity: We operate with honesty, fairness, and trust.
• Resilience: We encourage self-awareness, self-care, and meaningful relationships.
• Wellbeing: We care deeply about our employees' physical, emotional, and economic health.
• Community Commitment: We collaborate and advocate with and for our communities.

About the Role:

As a Mental Health and SUD Navigator, you'll help guide consumers every step of the way from enrollment to discharge making sure they get the support they need. This role plays a key part in maintaining quality care, consumer satisfaction, and making sure they receive clinical support throughout our agency. It is a meaningful opportunity to make a real difference in people's lives while working with a team that values your skills and dedication. Interested in joining us? Reach out to CenClear today!

What You'll Do:

• Work 40 hours per week, 52 weeks per year
• Support consumers throughout their treatment journey, from enrollment to discharge.
• You may have the chance to step in and provide clinical coverage when a therapist is unavailable, if you're qualified.
• Develop emergency and medication-only treatment plans.
• Assist consumers with referrals, funding issues, and accessing services.
• Coordinate care for individuals hospitalized or transitioning back into services.
• Contribute to policy and procedure development using shared decision-making.
• Ensure compliance with HIPAA and complete necessary documentation.
• Assist with record requests and report concerns or documentation errors to leadership.
• Conduct follow-up calls to assess satisfaction and encourage feedback.
• Reach out to consumers who are not engaged to address barriers to care.
• Share trends, successes, and consumer input with supervisors and program directors.
• Support intake and discharge processes, including documentation and EHR workflows.
• Maintain accurate consumer lists and ensure proper therapist assignments.
• Coordinate referrals and follow up on aftercare plans to ensure continuity of care.
• Work with supervisors to assign cases and confirm service start dates.
• Communicate with all relevant team members to ensure smooth transitions.
• Maintain updated community resources and funding source information.
• Review psychiatric/psychological reports and share recommendations with relevant staff.
• Consult with psychiatrists and supervisors on treatment needs.
• Notify leadership of critical or emergent situations in a timely manner.
• Meet regularly with the Regional Director and actively participate in team meetings.
• Complete incident reports and outcome tracking as required.
• Follow all protocols related to care coordination, documentation, and QA.
• Perform additional tasks as needed to support program success and uphold CenClear's mission.

What We're Looking For:

• Bachelor's degree in Mental Health or related field.
• Minimum 1 year of relevant experience.
• Familiarity with mental health and SUD programs, community resources, and staffing.
• Must be able to adapt hours to the needs of position.
• Strong oral and written communication skills.
• Excellent organizational and multitasking abilities
• Must obtain the following clearances prior to hire: PA State Police Criminal History, PA Child Abuse History, FBI Criminal History, and Mandated Reporting Certificate

Perks You'll Love:

• Excellent Medical, Dental and Vision Insurance (cost shared)
• Vacation/Sick Leave
• Paid Holidays (10 per year this includes a floating holiday)
• Flexible Spending Account
• Life Insurance
• Short Term Disability
• 401(k) with company match up to 7% based on employee deferment.
• Employee Assistance Program (EAP) (includes immediate family members)
• 18% discount on Verizon cell phone services
• Flexible Work Schedule (if position qualifies)
• Mileage Reimbursement
• Tuition/Course Reimbursement for applicable coursework
• Student Loan Forgiveness (if position meets PSLF and LRP program requirements)
• Technology and Software Discounts available

Ready to Make a Difference? Join us in fulfilling our vision: To be the employer and provider of choice in our communities. Apply Now!

CenClear is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.